Customer Testimonials

Good people. This is #2 will go back for more when needed

Very knowledgeable and the best customer service I've came across in a very long time. Would recommend !!

I took my Telluride to have it serviced. I was happy with the wait time and service. My Telluride drives well.

Austin was assisting me with my service and made sure I was aware of what exactly what was needed to complete the job. I was not able to get everything done but I will be back and hope that he can assist me again!

The location is convenient and has good selection. Gregory Gibbs took good care of us. He answered our questions and was very patient through the whole process.

We had an incredible experience working with the team! Hal was fantastic throughout the entire process. He was patient, knowledgeable, and genuinely invested in helping us find the right vehicle. We visited the dealership more than three times before making our decision, and he was welcoming, responsive, and helpful every single time. Never once did we feel pressured! Jeffrey, the GM, was equally amazing and went above and beyond to make sure we had a great experience. Anthony was also wonderful, and honestly, everyone we came into contact with made the experience exceptional. This is such a great example of ... Read More

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Google - Nov 10, 2026

We had an incredible experience working with the team! Hal was fantastic throughout the entire process. He was patient, knowledgeable, and genuinely invested in helping us find the right vehicle. We visited the dealership more than three times before making our decision, and he was welcoming, responsive, and helpful every single time. Never once did we feel pressured! Jeffrey, the GM, was equally amazing and went above and beyond to make sure we had a great experience. Anthony was also wonderful, and honestly, everyone we came into contact with made the experience exceptional. This is such a great example of what makes shopping local worthwhile. Having local Franklin people who genuinely care about their customers and take pride in providing an incredible experience makes all the difference. I think Jeffrey is newer to the location, so obviously doing a great job 🙂 We are absolutely thrilled with our new Kia Carnival and couldn’t be happier. Huge thanks to Hal, Jeffrey, Anthony, and the entire team! 🙂

The whole car buying experience was the best I've had from beginning to end. The sales associate, Gregory Gibbs, was friendly, knowledgeable, and professional. Anthony was great in the finance office and the General Manager, Jeffry Golden made sure to say hello and thank me for the purchase. The vehicle was delivered clean and ready to go.

Gab at Kia in Franklin provided excellent customer service. The service department had my Kia repairs completed in no time & I was back on the road.

We had such a great experience working with Ethan! He was personable, friendly, and made what can sometimes be a stressful process genuinely fun. He was easy to talk to, had a great personality, and went out of his way to make sure we had a great experience. You can tell he genuinely enjoys what he does, and that made all the difference. We couldn’t have asked for a better salesman. Highly recommend this dealership and asking for Ethan!

Service was good, people very friendly but problem wasn’t fixed. I live in Paducah KY and problem arose again before I even got to Clarksville TN. Now I have to make the two and a half hour trek back to Franklin to try to fix the problem.

Gabe provided us with cheerful and consistent communication. Great service.

Great experience at this dealership! Ronnie was great to work with (a no pressure kind of guy) which made it much more enjoyable when shopping for a car.

Boris was super helpful!

Everyone was professional and helpful Thanks!

Great people

Very friendly and explained the details on the recall that was completed.

I just don't believe that basically replacing a singular bolt costs almost 4k but that's jus my opinion. I like didnt need anything extra done. I had sum rattling going on and I was basically told it's just missing a bolt. moral of this is, I was forced to quit my job and park my vehicle until I could afford to pay 4k to get it fixed. had no other way to get to work to AFFORD to get it fixed and all. so yeh that's jus my opinion.

Best service ever

⭐⭐⭐⭐⭐ Exceptional Experience at Kia in Franklin! What an absolutely wonderful car-buying experience! From start to finish, we couldn’t have been happier! A special shoutout to Hale, who helped make the purchase of my gorgeous 2027 Kia Telluride Hybrid X-Line such a memorable experience! Buying a new vehicle is a big decision, and having someone who makes you feel comfortable, valued, and excited about your purchase makes all the difference. I am absolutely IN LOVE with my new Telluride (affectionately named Winnie!), and I couldn’t be more excited about all the adventures ahead! If you’re shopping for a new ... Read More

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Google - Oct 30, 2026

⭐⭐⭐⭐⭐ Exceptional Experience at Kia in Franklin! What an absolutely wonderful car-buying experience! From start to finish, we couldn’t have been happier! A special shoutout to Hale, who helped make the purchase of my gorgeous 2027 Kia Telluride Hybrid X-Line such a memorable experience! Buying a new vehicle is a big decision, and having someone who makes you feel comfortable, valued, and excited about your purchase makes all the difference. I am absolutely IN LOVE with my new Telluride (affectionately named Winnie!), and I couldn’t be more excited about all the adventures ahead! If you’re shopping for a new vehicle, I highly recommend visiting Kia in Franklin and asking for Hale! Thank you for such a wonderful experience! You have one very happy customer! ⭐⭐⭐⭐⭐

Honestly, one of the most disappointing experiences I’ve ever had with a service department. I left feeling taken advantage of, particularly as someone who isn’t very knowledgeable about cars and relies on professionals to be honest and transparent. I was originally quoted $89.99 for a diagnostic fee, but ended up paying $350. The difference was frustrating, and the experience left me questioning whether I was treated fairly. Customers shouldn’t have to feel like their lack of automotive knowledge makes them an easy target. To add insult to injury, they offered to wash my car and didn’t even follow ... Read More

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Google - Oct 29, 2026

Honestly, one of the most disappointing experiences I’ve ever had with a service department. I left feeling taken advantage of, particularly as someone who isn’t very knowledgeable about cars and relies on professionals to be honest and transparent. I was originally quoted $89.99 for a diagnostic fee, but ended up paying $350. The difference was frustrating, and the experience left me questioning whether I was treated fairly. Customers shouldn’t have to feel like their lack of automotive knowledge makes them an easy target. To add insult to injury, they offered to wash my car and didn’t even follow through on that. While a car wash is a small thing in the grand scheme of things, it perfectly summed up the level of disappointment I felt with the overall service. The entire experience left a bad taste in my mouth. When you bring your vehicle to a dealership, you expect honesty, transparency, and basic customer service. Instead, I left feeling frustrated and taken advantage of. Trust is everything when it comes to car maintenance, and unfortunately, this experience seriously damaged mine. I hope management takes customer concerns like these seriously because this is not the kind of experience that builds loyalty or encourages people to return.

Richard and everyone else at the site were wonderful to deal with. They listened to my wants amd needs which resulted in my purchasing the perfect car at a great price

Courteous and prompt attention to my needs!

I’ve been coming for several months for service and have had a good experience every time. The waiting room is absolutely awful, but they have a shuttle service so you don’t to wait there. Overall I’ve been pleased.

If I could enter negative stars, I would. I’ve e had my vehicle there twice for service. First time was for A/C, they told me I need a new motor ( it needed Freon) the second time they said I need to replace a hydraulic clutch $4600. ( it needed hydraulic fluid). Both times I took it to a mechanic and had it fixed for 1/10 of what they estimated. They don’t care about fixing things if they don’t make a fortune on repairs. Part swapping instead of actual mechanic diagnosis. SMH Do not take your car there for service. ... Read More

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Google - Oct 26, 2026

If I could enter negative stars, I would. I’ve e had my vehicle there twice for service. First time was for A/C, they told me I need a new motor ( it needed Freon) the second time they said I need to replace a hydraulic clutch $4600. ( it needed hydraulic fluid). Both times I took it to a mechanic and had it fixed for 1/10 of what they estimated. They don’t care about fixing things if they don’t make a fortune on repairs. Part swapping instead of actual mechanic diagnosis. SMH Do not take your car there for service. They should be ashamed to call this service.

Had some challenges but Greenway Kia of Franklin was able to find the suv I wanted at a great price. Thank you! I love it.

Salesman was great to work with. Not pushy but understanding

This place advertises no dealer fee, no admin fee, and no add-ons, which sounded perfect since I needed to lease two cars. It didn't work out that way. I came in knowing exactly which car I wanted. I'd already test driven the same model at another dealership and picked out the specific car on their lot. All I wanted was a quote. They refused to give me one unless I test drove it again. After that wasted time, their offer came in almost $5,000 over national advertised deals on the same make and MSRP, and $3,600 more than the first ... Read More

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Google - Oct 22, 2026

This place advertises no dealer fee, no admin fee, and no add-ons, which sounded perfect since I needed to lease two cars. It didn't work out that way. I came in knowing exactly which car I wanted. I'd already test driven the same model at another dealership and picked out the specific car on their lot. All I wanted was a quote. They refused to give me one unless I test drove it again. After that wasted time, their offer came in almost $5,000 over national advertised deals on the same make and MSRP, and $3,600 more than the first offer I got from the other dealership. I told the salesman I'd look around and come back to see if he could do better. When I returned, I was ready to skip the games and make an offer on two leases. My salesman was busy with another couple and hadn't prepared anything new, so I asked to speak with a manager to talk numbers. The manager wouldn't come out. He sent someone else to ask random questions and stall. I asked whether his manager actually wanted to sell a car, since I was trying to lease two. The staff laughed like it was a joke, so I left. Between the inflated prices, the "no fees" pitch while padding the deal by more than the fees themselves, the disrespect, and zero effort to actually make a sale, I can't recommend this dealership to anyone. Save yourself the time and go elsewhere.

Nice salesmen nice lot and friendly toward customers

We had an amazing experience! My Kia soul needed to have a few recalls done, and our service agent, Gabriel, was excellent at helping us out! He explained everything thoroughly, was quick about the project getting done, made sure we were constantly updated on what was going on, and overall was very professional. Even the other members of the dealership were very on-top of making sure that we were being helped out if we needed anything! You cannot go wrong with this dealership for Kia, and if you want the best experience, ask for Gabriel!

Friendly and fast service

Horrible operations design. Look, if you have no value for your time im sure they are fine. But the shenanigans were so large I eventually just literally drove to bramlet Alabama to buy my Kia, because it was easier. Think about that. It was EASIER to drive across state lines to buy a car, than use the dealership 5 miles from my house. Then, the service side. Staff was okay I guess. Except they had 3 people working check in with only 2 mechanics, and scheduling is done from Florida. Where they dont actually see or have any data on capacity at any ... Read More

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Google - Oct 17, 2026

Horrible operations design. Look, if you have no value for your time im sure they are fine. But the shenanigans were so large I eventually just literally drove to bramlet Alabama to buy my Kia, because it was easier. Think about that. It was EASIER to drive across state lines to buy a car, than use the dealership 5 miles from my house. Then, the service side. Staff was okay I guess. Except they had 3 people working check in with only 2 mechanics, and scheduling is done from Florida. Where they dont actually see or have any data on capacity at any of the Greenway dealerships. So, I booked an appointment, because I didnt want to waste time as a walk in. But STILL had to wait 2 hours to have anyone even look at the tire that needed to be patched. I am now writing this 3 hours past my appointment time to carry out a task that will be billed as 15 minutes of labor. All of this because; as the lady on the phone so kindly explained to me; "The appointments are not appointments, more just check in times" and "we cant see how many staff they have available when we book". So... absolutely horrible operations design. 100% would avoid.

It was a terrible experience. My income was reported to lenders wrong, I told the salesperson I only wanted Greenway Kia to pull my credit but instead it was shotgunned to many different lenders other than Kia’s financing dinging down my credit score.

Franklin Greenway Kia is the worst Kia to get serviced at! I have brought 2 BRAND NEW 0mile cars from here & both cars have gotten damaged after an Oil Change Service! 1st car they didn’t put my oil cap back on. The 2nd car they didn’t put enough oil in, 3weeks later my car says “Low Engine Oil”. I was also given someone else’s keys that had the same key shape & paid for someone else’s Service bill when picking my car up. Never getting serviced here again!

i went to get my windows fixed because they fall down and dont roll up with interior buttons. they quoted me thousands of dollars (i refused service at that point) and then left my windows all the way down..... meaning i couldnt push them up like ive been having to do. so i paid $200+ to be told what was wrong with my car, and then left with a new problem on top of that. two useless young men tried using their fingers to pull my window up, but that didnt work of course. massive waste of time and money. lady ... Read More

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Google - Sep 24, 2026

i went to get my windows fixed because they fall down and dont roll up with interior buttons. they quoted me thousands of dollars (i refused service at that point) and then left my windows all the way down..... meaning i couldnt push them up like ive been having to do. so i paid $200+ to be told what was wrong with my car, and then left with a new problem on top of that. two useless young men tried using their fingers to pull my window up, but that didnt work of course. massive waste of time and money. lady on the phone was nice though!

Went to Kia on sept 11 & had an appointment for an oil change only to be there 3 hours. I had to schedule an appointment again because of my rear tires. Ppl be aware of what sales ppl tell u because they will scam and tell u anything. Reason is when I took my son to purchase the vehicle the sales rep @ the time Mahommad thought he was gonna finance the whole car & the money my son put down (I guess he was gonna try to keep it) he was saying u deduct it off the final price instead of ... Read More

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Google - Sep 21, 2026

Went to Kia on sept 11 & had an appointment for an oil change only to be there 3 hours. I had to schedule an appointment again because of my rear tires. Ppl be aware of what sales ppl tell u because they will scam and tell u anything. Reason is when I took my son to purchase the vehicle the sales rep @ the time Mahommad thought he was gonna finance the whole car & the money my son put down (I guess he was gonna try to keep it) he was saying u deduct it off the final price instead of the price of the vehicle and then finance the rest. So be careful. But back to the story. Took the vehicle back on the 18th for the tires. The service mgr Josh (SO RUDE). Let’s remember I had an appointment again on this day. After sitting there for abt hr &15- 30, I decided to get an up date. The female in service tells me they have my vehicle in the bay working on it. Which was a lie. Vehicle sitting parked in a space. When I said theirs my vehicle Rt there. Now she wanna change her lie. So, I asked to speak to the mgr. We all know that they gonna communicate with each other before they speak to us. Only for him to make excuses for her and so I asked whats the point of an appointment when walk-ins get serviced before appointments. But to pay for a warranty and everything that was told about the warranty was a lie. Then for Josh to think he can talk to ppl any kind of way. If he talked to everyone like he did that day he wouldn’t have a job. But I spoke to the inside mgr about the situation and he agreed to take care of the situation so let’s see how it goes. The General manager Jeffery was nice but nervous but trying to make things right. But just watch out ladies bcuz I honestly feel if I was a man Josh attitude would have been different. I know this a lot but it’s was a lot more stuff thats why I call corporate

They gave my car info to other dealerships and tried to get me to do a lot of maintenance on my car after only owning it for one year. The maintenance prices were ridiculous like 800 for spark plugs

no respect for people’s time.

If I could give zero stars, I would. Unfortunately, this was another extremely disappointing experience with this Kia dealership’s service department. Over Labor Day weekend, I had a flat tire and had a spare installed Friday evening. Saturday morning, I contacted the dealership where I purchased my vehicle, but they didn’t have my tire in stock and advised me I could contact another Kia dealership. I called this Franklin location and spoke with Eric in Parts, who verified my warranty, confirmed they had seven tires in stock, and told me to bring my vehicle in. I was over 40 ... Read More

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Google - Sep 10, 2026

If I could give zero stars, I would. Unfortunately, this was another extremely disappointing experience with this Kia dealership’s service department. Over Labor Day weekend, I had a flat tire and had a spare installed Friday evening. Saturday morning, I contacted the dealership where I purchased my vehicle, but they didn’t have my tire in stock and advised me I could contact another Kia dealership. I called this Franklin location and spoke with Eric in Parts, who verified my warranty, confirmed they had seven tires in stock, and told me to bring my vehicle in. I was over 40 miles away with a spare, so I relied on that information. When I arrived, Mr. Gabrielle informed me the warranty department was closed and the tire couldn’t be replaced without approval. I had driven all that way based on what I was told. I also asked about a complimentary oil change I had previously received after an previous bad experience at this location earlier in the year, and Mr. Gabrielle agreed to honor it despite telling me the service manager that gave it to me was no longer there. After the oil change, the technician left plastic on my driver’s seat, a dirty paper floor mat, and a water bottle in my console. I had to clean up after them myself. Immediately after leaving, I noticed my fuel was dropping unusually fast. I had driven over 40 miles on the spare before the service without this issue. After getting another temporary tire installed nearby at a tire store, the fuel consumption became even more noticeable. I drive a 2026 Kia K5 GT-Line, and this is not normal for my car. I contacted Mr. Gabrielle on Tuesday and explained the issue with my gas. I also told him about me wanting to rotate the new tire to the back to see if this would make a difference. He advised me after I rotate the tire to call back if the problem continued. I did this, but it made no difference. I also consulted an oil-change facility and family members, who raised the possibility that incorrect oil may have been used. I even paid over $100 for a fuel cleaning service, but there was still no improvement. When I called Mr. Gabrielle back and raised my concern about the oil, his response became defensive. He sarcastically said I could bring the vehicle in for a diagnostic because “we could go in circles all day.” Just a rude tone. I understand a diagnostic may be necessary, but his tone was completely inappropriate, especially since the issue began immediately after their service. I asked whether cameras were present in the service area because I wanted it investigated. Instead, he hung up on me. I called back and requested the service manager. While speaking with the receptionist, she placed me on speaker for Mr. Gabrielle to listen and join the conversation without stating that's what she was doing although I knew it from the change in how far her voice then sounded, and Gabrielle continued arguing, talking over me and raising his voice. This escalated even further, and now the response was unpleasant that he provoked. He later claimed I was cursing at him as to why he hung up prior, although I was expressing frustration about the situation at that time, not directing profanity toward him per say, but why come back for more of that were the case? I will NEVER allow this location to service my vehicle again. Between my previous experience, being sent over 40 miles for a tire that couldn’t be replaced, the fuel-consumption issue, the poor cleanup, and the way my concerns were handled, I have completely lost confidence in this dealership. In hindsight, I should have waited for the dealership where I purchased my vehicle. I needed the tire handled quickly because I had to work Labor Day weekend and Labor Day, and I genuinely hoped this location had improved. Unfortunately, I was wrong. I strongly caution anyone considering this location to be careful about who they entrust with their vehicle. Customer concerns should be handled with professionalism, empathy, and a willingness to investigate, not defensiveness and arguments. Never again!

We drove over an hour to see a specific vehicle that was shown on the website. Of course, it wasn't there and Greg couldn't figure out where it was located. Greg also found it necessary to only introduce himself to my husband and son, get in the backseat with my son and daughter and mentioned that it wouldn't be ok to sit next to my daughter because if he accidentally touched her knee that would be weird. But said it was ok if he accidentally bumped my sons knee while he actually touched my sons knee. After ... Read More

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Google - Aug 29, 2026

We drove over an hour to see a specific vehicle that was shown on the website. Of course, it wasn't there and Greg couldn't figure out where it was located. Greg also found it necessary to only introduce himself to my husband and son, get in the backseat with my son and daughter and mentioned that it wouldn't be ok to sit next to my daughter because if he accidentally touched her knee that would be weird. But said it was ok if he accidentally bumped my sons knee while he actually touched my sons knee. After all of that, we were done. Greg, don't touch people and try introducing yourself to the person who the car is actually for next time instead of only the men. We'll be going to a different Kia location.

I recently visited Greenway Kia Of Franklin for the first time for a simple oil change, and the experience was very disappointing. Excessive Wait Time: I was made to sit for around 2 hours just for an oil change, which is far too long for a routine service. Unpleasant Waiting Area: The waiting room was boring, uncomfortable, and had a very bad smell. It made the long wait even worse. Unfulfilled Promises: I was promised a complimentary car wash and tire shine after the service, but neither was done. Overall, it was not a nice experience at all, and I will ... Read More

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Google - Aug 25, 2026

I recently visited Greenway Kia Of Franklin for the first time for a simple oil change, and the experience was very disappointing. Excessive Wait Time: I was made to sit for around 2 hours just for an oil change, which is far too long for a routine service. Unpleasant Waiting Area: The waiting room was boring, uncomfortable, and had a very bad smell. It made the long wait even worse. Unfulfilled Promises: I was promised a complimentary car wash and tire shine after the service, but neither was done. Overall, it was not a nice experience at all, and I will definitely not be returning in the future.

Initially, I had issues booking a service appointment online, but that was resolved once I actually called in. I arrived at my appointment on-time at 7:30am and was still waiting on my car at 10:30am. I expected my experience here in Franklin to be great. However, I am highly disappointed. A service that normally takes approximately 1.5 at the Murfreesboro Kia has taken 3+ hours here.

I absolutely love my new Kia, but my experience with the finance department was incredibly disappointing. Before signing anything, I clearly stated multiple times that I did not want any add-ons or warranties. I was very direct: no add-ons and no warranties, period. After I got home, the numbers still didn’t seem right, so I started going through my paperwork. That’s when I discovered I had been charged nearly $8,000 for additional products and warranties that I explicitly declined. I immediately called the finance manager, who told me he would send me a cancellation link. He never did. After ... Read More

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Google - Jul 23, 2026

I absolutely love my new Kia, but my experience with the finance department was incredibly disappointing. Before signing anything, I clearly stated multiple times that I did not want any add-ons or warranties. I was very direct: no add-ons and no warranties, period. After I got home, the numbers still didn’t seem right, so I started going through my paperwork. That’s when I discovered I had been charged nearly $8,000 for additional products and warranties that I explicitly declined. I immediately called the finance manager, who told me he would send me a cancellation link. He never did. After waiting two more days with no response, I had to email the dealership’s general manager just to get someone to follow up. Now I’m being told it will take 6–8 weeks to cancel warranties I never wanted in the first place. So now I’m expected to make at least two monthly payments that include nearly $8,000 in unwanted products because of their lack of honesty and urgency. That is completely unacceptable. To make matters worse, I came in with financing already approved through my bank at 6.2%. I was told financing through the dealership would result in a lower payment, so I trusted them. I later discovered my loan through the dealership is at over 11% interest. I also learned I can’t refinance with my bank for three months. Consumers should know that dealerships can mark up interest rates above what the lender approves, and that markup can increase what you pay over the life of the loan. I wish this had been explained clearly before I signed. I love my vehicle, but I cannot recommend doing business with this dealership’s finance department. The lack of transparency, poor communication, and sales tactics have completely overshadowed what should have been an exciting purchase. I won’t be returning, and I encourage others to read every document carefully before signing.

Austin was incredibly rude. Asked for a manager and he said I am the manager. Asked for someone over him and was told they were busy and to just go to hertz for my rental. Left my name and phone number with a woman and asked to be contacted by the general manager I asked to speak with. Never received a call. Completely unacceptable for a manager to act this way. UPDATE! Hertz charged me $579 denied the charge then they charged me 500. "for a cleaning fee" I contacted the general manager for my previous issues and this charge. ... Read More

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Google - Jul 14, 2026

Austin was incredibly rude. Asked for a manager and he said I am the manager. Asked for someone over him and was told they were busy and to just go to hertz for my rental. Left my name and phone number with a woman and asked to be contacted by the general manager I asked to speak with. Never received a call. Completely unacceptable for a manager to act this way. UPDATE! Hertz charged me $579 denied the charge then they charged me 500. "for a cleaning fee" I contacted the general manager for my previous issues and this charge. I had a previous rental with them just the month before. No issues. I have an argument with the service manager then he happened to be who I dropped the rental off with and the car needs a 500 cleaning fee? Hertz said there were smoking ashes but I do not smoke and had the car just 3 days. The general manager basically said there was nothing he could do to help me.

Terrible experience. The terms of the deal kept changing from one day to the next, always in their favor. They failed to honor the agreement we had already reached, wasted my time, and were neither trustworthy nor professional. I would not recommend this dealership.

The service rep was great however when I got my car back pieces were stripped off and a huge scratch on the body. They didn’t say one word.

Dishonest sales marketing. Absolutely nothing against Kia or the vehicle itself, dishonest marketing from the dealership. One of the multiple financial representatives (circus) told us that the internet prices posted are just simply not right (wrong?). The displayed price should be honored. The unprofessional demeanor of this dealership means you’ll talk to and deal with several different individuals before the deal is made. Exhausting and insulting. Love the car, dislike the dealer.

Every time I have visited this dealership, I'm left feeling underserviced and overpriced. I pay high prices for work on my KIA and you NEVER wash my car. Your dealership also tried to sell me a car and stick me with a reconditioning fee of $1600. The sales manager lied to me and I'm adding this because your sales is attached to your service. Never coming back as this dealership is deemed a money trap. Shame on all of you for lack luster and shady deals.

Everyone was extremely nice. However, we paid over $100 to for the cooling fan to be plugged in, only for the cooling fan to not work. If a vehicle gets dropped off for repairs I would think it would be right to turn the vehicle on and see if everything was working. Very disappointing.

booked an appointment for 10 am watched my car sit in a parking spot until 1 pm then I was there til 230

I waited almost a year before writing this review because I wanted to separate my emotions from the experience and give a fair assessment. While I've had positive experiences with the service department since purchasing my vehicle, my buying experience at Greenway KIA of Franklin left me extremely disappointed. I came to the dealership fully prepared. I had all of my paperwork ready, knew the vehicle I wanted, and put down a significant amount of money with the expectation that the purchase process would be straightforward and transparent. Unfortunately, that wasn't the case. My biggest issue was the ... Read More

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Google - May 18, 2026

I waited almost a year before writing this review because I wanted to separate my emotions from the experience and give a fair assessment. While I've had positive experiences with the service department since purchasing my vehicle, my buying experience at Greenway KIA of Franklin left me extremely disappointed. I came to the dealership fully prepared. I had all of my paperwork ready, knew the vehicle I wanted, and put down a significant amount of money with the expectation that the purchase process would be straightforward and transparent. Unfortunately, that wasn't the case. My biggest issue was the lack of transparency during the financing process. I was already halfway through signing paperwork before I was ever shown a detailed price breakdown. Even then, there were still two fees that I was charged that weren't listed anywhere in the paperwork I received. To this day, I still don't have a clear explanation of what those charges were. I also felt misled regarding the overall price of the vehicle. I was shopping based on the sticker price, and because I put such a large amount down, I reasonably expected that my down payment would significantly reduce the amount I was financing. Instead, I later realized the total cost of the vehicle ended up being roughly $15,000 more than the sticker price I believed I was purchasing it for. Looking back, I should have slowed the process down and demanded a complete itemized breakdown before signing, but I also believe the dealership had a responsibility to clearly explain every charge before asking for my signature. After the sale, I made multiple attempts to get clarification. I called and emailed the dealership asking for a complete breakdown of the missing fees and additional charges. Unfortunately, I never received meaningful answers—just silence. That lack of communication only reinforced my frustration. To be fair, I have had good experiences with the service department since purchasing my 2026 Kia Sportage. My service advisor was Hayden. The rest of the service staff has treated me well, and I appreciate the work they've done on my vehicle. However, a positive service experience doesn't erase what I believe was a very poor purchasing experience. If you're considering buying a Kia in the area, I would encourage you to shop around and compare other Kia dealerships before making your decision. My experience at Greenway KIA of Franklin left a bad taste in my mouth, and I hope future customers insist on seeing a complete, itemized breakdown of every charge before signing any paperwork. I certainly wish I had.

SHADY AND SCAMMY! Took my older Kia here and they charged me $1.6K to repair. My car breaks down a month later, I take it to the Murfreesboro Kia, and they tell me its a recall issue and replaced my engine for FREE. DON'T let Greenway Kia of Franklin take advantage of you like they did me. Go to the Murfreesboro Kia!

Horrible customer service!!

Absolutely one of the worst experiences I’ve had. My wife and I visited this dealership to look at a Kia Carnival we were considering purchasing. From the moment we walked in, we were not greeted and felt completely unwelcome. The salesperson (Greg Gibles) remained seated, showed little interest, and barely engaged with us. The front desk staff also made no effort to introduce themselves or assist. When we asked if someone could simply open a vehicle so we could view the interior, we were told we had to provide our full name, email, phone number, and address first. I ... Read More

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Google - Apr 11, 2026

Absolutely one of the worst experiences I’ve had. My wife and I visited this dealership to look at a Kia Carnival we were considering purchasing. From the moment we walked in, we were not greeted and felt completely unwelcome. The salesperson (Greg Gibles) remained seated, showed little interest, and barely engaged with us. The front desk staff also made no effort to introduce themselves or assist. When we asked if someone could simply open a vehicle so we could view the interior, we were told we had to provide our full name, email, phone number, and address first. I politely declined, explaining I didn’t want my information shared or used for follow-ups if we chose not to purchase. In response, the salesperson told us the vehicles were outside and refused to assist further. When I asked again—still calmly—if someone could open the car, he responded, “If you’re not going to help me, I’m not going to help you,” then walked off with an attitude. I then approached the receptionist Michael Kelly, hoping someone else could assist us, and was told, “We’re all like this—you have to give your information before we can show you a car.” This was shocking, especially since we weren’t even asking for a test drive—just to view the interior. Later, another staff member approached and apologized, citing hiring issues, but at that point the damage was already done. The lack of professionalism and basic respect was unacceptable. Based on this experience, I would strongly advise others to avoid this dealership. No customer should be treated this way for simply choosing not to share personal information. Management seriously needs to address the culture and customer service standards here.

Sales floor manager is very rude....not a good experience at all..was very rude to my mother in which is going thru cancer lost her son and husband to be treated very disrespectful!!! Watch out when you go there.,

Save yourself The time and frustration and buy a car somewhere other than Franklin Kia. Had a terrible time a year ago with them over charging my Daughter on her new Kia Carnival. Tried to give them a second chance recently on purchasing our 4th Kia product and they wanted to change me 5k over sticker for a 2027 Telluride. I was so taken back by their lack of interest in selling us our 4th Kia product that I walked out called Murfreesboro Kia while in the parking lot and got quoted less than sticker for same car. These people just ... Read More

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Google - Mar 17, 2026

Save yourself The time and frustration and buy a car somewhere other than Franklin Kia. Had a terrible time a year ago with them over charging my Daughter on her new Kia Carnival. Tried to give them a second chance recently on purchasing our 4th Kia product and they wanted to change me 5k over sticker for a 2027 Telluride. I was so taken back by their lack of interest in selling us our 4th Kia product that I walked out called Murfreesboro Kia while in the parking lot and got quoted less than sticker for same car. These people just try and prey on the Franklin Residents and up charge their cars. Drive 15 min to Murfreesboro Kia and save yourself lots of money and Frustration.

Horrible experience trying to buy a car. I ended up walking away. Where do I even start? I received a promotion from Capital One that said I was pre approved for a loan at this particular dealership. A guy named Boris reached out and we scheduled a meeting for literally one hour later. He soon texts me and says to go to Greg, the Sales Manager, because he is still training. I go to dealership and walk in. No one even looked up at me or came to greet me. The first guy I saw ignored me and I finally ... Read More

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Google - Mar 6, 2026

Horrible experience trying to buy a car. I ended up walking away. Where do I even start? I received a promotion from Capital One that said I was pre approved for a loan at this particular dealership. A guy named Boris reached out and we scheduled a meeting for literally one hour later. He soon texts me and says to go to Greg, the Sales Manager, because he is still training. I go to dealership and walk in. No one even looked up at me or came to greet me. The first guy I saw ignored me and I finally said, “I’m looking for Greg”. I immediately felt uneasy in this place. Greg said in a snarky tone, “Boris sent you to me? How… interesting??!” Greg then took me to test the car, which I loved, but he had a demeanor that was off-putting, and he didn’t know anything about the car. He also took me down the curviest road I have ever been down, it was very odd. He met my fiance when we got back to dealership, and he was being nice to my fiance, but not so nice to me. My fiance picked up on this too. Well, he also told me Boris was not actually training, so they lied from the get go. The female manager came to talk to me after I told them how I felt about being treated here. She seemed nice enough. Then, Greg walked away and Boris took over.. very odd! So I ended up walking away after all of the gaslighting and weird vibes. I called the next day because I still liked the car, and I talked to female manager. I asked if i could buy the car through her, I didn’t feel safe with Boris or Greg. She said sure and she would run the numbers. She put me on hold and hung up.. I called again with no answer. Then, GREG called me for a credit app! They were totally playing games. Stay way from this toxic place! It is run down, and has creepy vibes from the moment you walk in. No class, no hospitality. They lost a sale, and I am so glad I didn’t get roped in to this dealership any further. Stay FAR away from this establishment, I am honestly disgusted

They sold me a 2020 optima. They showed me a clean carfax report on the car but I found out later it had been in a front end collision. Had constant problems with the car!!! It finally got stolen ( somebody did me a favor), and I collected insurance on the lemon!!

They sold me a brand new car. I tried contacting them a few times trying to figure something out. Just got the run around. I was told my first oil change would be free at any location because I did not live close to this place. I go to get my oil change and No one knows anything about a free oil change

I have too give this dealership a one for right now!!! Will update if anything changes they erase the code off from trade ins clean them up send them on the lot!!! I have proof the first 80 miles the check engine light came on took it too the dealership does dealership the mechanic automatically seen the drive out plates he asked what was the miles when we got it!!! I told him I bought the car for my 72 yr old father that my mom recently passed rob the formal gm told me it could be something else if it comes ... Read More

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Google - Feb 8, 2026

I have too give this dealership a one for right now!!! Will update if anything changes they erase the code off from trade ins clean them up send them on the lot!!! I have proof the first 80 miles the check engine light came on took it too the dealership does dealership the mechanic automatically seen the drive out plates he asked what was the miles when we got it!!! I told him I bought the car for my 72 yr old father that my mom recently passed rob the formal gm told me it could be something else if it comes back on let him know he fix it because I showed him the proof of the mechanic automatically seen the drive out tag before he even done anything he checked the carfax which I do have and their mechanic tool shows the date when that light got cleared and it was 12 days before o bought it but everything was good rob promised me that he would fix the issue as soon as I showed proof cause they would have too tell you and not just tell your was on then they reset the codes it’s fraud!!,that being said when I picked the car up the first repair the dealers it could be another part of it comes back on let him know so when I called hers no longer there so I asked too speak with the new fm after 6 weeks I sat down today on 2 phones and called and called and was leaving messages back to back!! I will keep this up for now until I see what the outcome is !!!!,update on 10/24/2026 stil nothing the new Gm wants me too come in and buy another one and they will try too get me as much for the car it needs a new engine just drove it 312 miles yes 312 miles that’s it 3 mechanics said it was way like this before we got the car.. this mechanic actually had the engine out too prove this was a problem way before we got this car!!! The best case of action at this time is Fraud yes people it was used but you can’t reset the code too sell it like these people did the new GM is like the old one and sounds like the same one!!! So still not helpful needs a new motor so buyer beware!!! If they do that too us they will do it too anybody!!!

Nothing but problems out of this dealership since I purchased a brand new car they never answer the damn phone when I need to talk to somebody in service. They are always so rude on the inside. Do not buy a vehicle from this place. They just don’t care.

The paperwork doesn’t fit the time it took for my car to get a drive belt installed… I had trouble NOT thinking about the $504 yall charged me…?? I could have asked Marcos to explain… he said they took off 10 percent… i should’ve asked why?? Charge me $300 for the belt and part/clock and charge $200 for labor when it took less than an hour???? I wont bring mama’s Sorrento back …

Really bad customer service. I was told to check out their previous work ( that now has gone bad in two years... ) would be one price and it was of course more that that. The told me they would need to put a second transmission in for 7k... who would give them that much again just to have a nother one go bad and the cycle continues. I've had nothing but expensive work that doesn't hold up and an also not a fan of the treatment by the lazy guys who make you Repair request. Hope to never go ... Read More

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Google - Jan 16, 2026

Really bad customer service. I was told to check out their previous work ( that now has gone bad in two years... ) would be one price and it was of course more that that. The told me they would need to put a second transmission in for 7k... who would give them that much again just to have a nother one go bad and the cycle continues. I've had nothing but expensive work that doesn't hold up and an also not a fan of the treatment by the lazy guys who make you Repair request. Hope to never go back there again.

I will never go back to this Kia dealership for service. I brought my Telluride in due to an oil leak and a side mirror that would no longer unfold with the button. I was quoted $1410 to replace the side mirror. I asked if they could just repair the electrical and they said no (they don't have anyone who does that). They found that an axle was leaking grease and quoted $1730 to replace it. After paying $200 for for an assessment of the two issues, we took the car to Reliable Automotive in Franklin where they provided a free 2nd ... Read More

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Google - Jan 7, 2026

I will never go back to this Kia dealership for service. I brought my Telluride in due to an oil leak and a side mirror that would no longer unfold with the button. I was quoted $1410 to replace the side mirror. I asked if they could just repair the electrical and they said no (they don't have anyone who does that). They found that an axle was leaking grease and quoted $1730 to replace it. After paying $200 for for an assessment of the two issues, we took the car to Reliable Automotive in Franklin where they provided a free 2nd opinion. They found that the mirror only needed a new fuse that cost practically nothing. They charged only $700 to replace the axle, and they found another oil leak that Kia didn't identify that was inexpensive to fix. I could've gotten so ripped off by Greenway Kia! Don't take your car there!