Service department treated my daughter great. She was out of town and they bent over backwards to help her feel safe and taken care of.
I would highly recommend Tim Dale he was above and beyond the others were nice too but he went extra out of his way to help us I would recommend asking for Tim dale
My salesman, Marcus, was wonderful, through and answered all my questions and concerns and couldn't have been better to work with! The manager was also great and offered me a very good deal on my second Kia Sportage! This dealership had the best selection of Kias in my opinion as well! Visit Kia of Franklin for your next new car!
Excellent sales experience and manager experience from the time I entered the store! I love my new 2021 Kia Sportage! No hassle buying here! Thanks, Franklin Kia!!
I highly recommend this dealership! Our buying experience was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased!
My husband and I were very pleased with the help we received when purchasing a car. Our salesman was the best. He listened to us and our wants them had made suggestions. We are very happy with our new car.
Purchased a Kia Telluride on 10/3/20. The experience was one of the quickest and smoothest transactions I’ve ever had. Thank you Mark!
Just purchased my first new car on 8/27/2020 and the experience was flawless, It took me about 5 second on the lot for someone to approach me and it’s huge compared to other places I’ve went. The employees at Greenway Kia in Franklin was very helpful. Their guidance and professionalism helped me make the right decision. I was very pleased and I will recommend this dealer to anyone that would like to purchase a car.
Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Franklin for your New Car needs. To Dwight and Chris, Thanks a million times over..
Had a wonderful experience buying my new 2020 Kia Sportage. All the staff was friendly and helpful and not pushy. I would highly recommend them. My salesperson Taiwan was very pleasant to work with.
Taiwan help me find exactly what I was looking for was real easy and I felt like I’ve known him for years most definitely will be back to see him on my next purchase.
Taiwan at Greenway Kia worked with us for quite a while to help us find the right car for us. He was friendly and honest. Good experience!
I purchased a new Kia Telluride from Greenway Kia in Franklin, TN. My sales associate, Taiwan Hamilton, provided excellent customer service to me every step of the way! It was a complex deal in that I live out of state. Taiwan kept me informed at every step if the process and delivered my vehicle right to my doorstep. I live my new Kia and buying it was easy and pleasant thanks to Taiwan!
We came in looking for a good reliable used car for our son, who is about to turn 16 and were having issues until we went to Greenway Kia of Franklin and meet with Joseph Newsom. Once there, Joseph, helped us better than any other salesperson we had met yet. He not only listened, but he understood what we were trying to do. We test drove a few different cars until we decided on a soul we liked. Joseph was able to get us to the exact payment we wanted with very little haggling. When we left that evening he even ...
Taiwan is by far one of the best Sales Advisor I have ever dealt with he literally goes above and beyond to satisfy your needs and make you feel comfortable when purchasing a vehicle. I trust and would refer anyone who see's this to go to Greenway Kia Franklin and ask for Taiwan Hamilton Thank you once again for assisting me!
I worked with Joseph and he was very nice. I felt no pressure and left with a New Seltos. I highly recommend working him if you are in the market for a new Kia.
In and out in a great time awesome experience. The salesman took the time to talk and show me everything. Paper work did not take long at all.
Nena Smith and the sales manager, Zach, helped my elderly dad turn his leased Kia Soul and they could not have been more helpful and kind to him. They treated him like he was the most important on the premises. Thank you for all your help!
Great experience and Great Service! They are very helpful and fair. Would recommend doing business again with this group! This company has great price on there vehicles!
Always great service! Sometimes they are very busy and take a while. Upfront about accidntly damaging my brake rotors when changing my brake pads. No charge for damage they did, free replacement and earned my respect.
Service representative was excellent. Had had a misunderstanding a couple of months ago, and Tairrans made sure this experience was top notch. Waiting space was good. Couldn’t access the guest internet but that wasn’t an issue for me.
They got me in my dream car and it was a great experience and I'm on my second car from them and this time I gotta say they were awesome. The whole Franklin Kia team deserves raises and a pizza party ot something yall are awesome. God bless yall.
I basically scheduled service to obtain 2 recalls and a programming upgrade on my 2011 Optima, also ask for multi-inspection and voiced I was having issues with fueling up and the gas pump constantly cuts off as if my tank was full....obviously the vapors are not able to escape as suppose to through the venting valve/tubing acting clogged. All recalls and upgrade were completed, but they didn’t know what was causing the fueling up issue....really? I googled the issue and found enough information to pretty much figure it out however have no ability to fix it myself and ...
All was very good on my visit to Franklin Kia. Great communication from them. Vehicle fixed and delivered on time. Would recommend Franklin Kia service
Very well laid out showroom, as well as good variety of vehicles. While shopping there my wife text me that a Sportage we had looked at the day before had been reduced to the price we offered. I purchased my vehicle elsewhere.
Best place to buy a car I have never been treated this nice anywhere. I had never bought a car before was a great experince
Very happy with there help they get 5+ ,Thank you William very nice customer service , it was faster and easier than anticipated ,new proud owner of a Nissan
I came to this car dealership for a repair while on vacation. They were amazing in their quality of work, they're respectfulness of my many questions, and the professional attitude of the entire staff. They were prompt in fixing my car so I could get back on the road. The customer service was amazing!
Will and all the guys in service are wonderful! They kept me informed during the entire time they had my car. This was a big unexpected visit and the guys got me taken care of quick and gave it 110%. Couldnt have asked for more!! THANKS EVERYONE
The people at Franklin Kia were very kind and helpful. The used car that we bought from them was beautiful and exactly what we were looking for. Thanks to Alex for sticking with us until we worked out a deal!
I couldn’t be happier with the experience I had at Franklin Kia. I emailed Zach Church about the Niro and he was super responsive. I felt comfortable asking questions over email and he answered them. I made an appointment to test drive the Niro without being pressured. From the moment my boyfriend and I parked at the dealership, we felt welcome. No one busted out the door with a pitch. We were greeted warmly and met Zach & Alex. Here’s the kicker, both of them actually listened! They let me set the pace and it was a great ...
The team at Franklin Kia went above and beyond to make our car buying experience excellent. From listening to what I wanted to explaining the process. From the first contact call from Zack in the internet department to my dealings with Alex everyone was professional. I enjoyed taking to David the owner. At no point did I feel uncomfortable or pressured. I can not say anything bad about the process. In fact, Amy from the Finance Department even came by our house to get the final papers signed by my wife. I will be back!
I recently purchased aKia Optima EX from Franklin Kia. My sales person was Silvia . The purchasing experience was great. No pressure sale and Silvia was very knowledgeable about the vehicle. I feel I received a fair price for my trade and the vehicle price was fair as well
Recently my wife's Kia needed work, as it was misfiring and had the check engine light on. We tried to get the car worked on locally, but we were told it would be three weeks before they could get to it. I would have been glad to wait for a reasonable amount of time, but not this long On their Internet website, I contacted the Service Department at Franklin Kia, and had an appointment set up for two days. I took the car in on Friday morning, and within two hours they had the problem diagnosed. Parts were not ...
I never had perfect&fast service.Was very happy and excited.I would refer all my friends and family to Kia.Thanks for the great service!!!I #Love my new optima2016???????????
I recently purchased a used vehicle from Franklin Kia The buying experience was easy with all emplyees involved being very professional through the process But what really impressed me with this dealership was the following day my vehicle would not start - the battery was the issue I called and was told to bring it in snd they would make it right I took it back and they replaced the battery with a new one at no charge Franklin Kia and the entire team is truly AWESOME!
This was hands down the best car experience my husband and I have ever encountered! We had always had to wait hours and hours from the time we walked in any other dealership. Franklin Kia is the best and very polite and I never felt like I was being pressured into buying a car, it was very quick and they didn't make you feel like less of a person because you had less then perfect credit. My husband and I will always turn to Franklin Kia from here on out. I love my new Forte.....
My sales rep provided options for vehicles I did not believe I would qualify for. The dealership manager explained not being able to finance me on a used car, but could finance a new car - and my car is GREAT. I LOVE IT (Herbie horn and all). My salesman was not pushy, he was very knowledgeable about the cars, willing to let me look at as many as I needed to make my final choice - even down to driving the lot for the right color halfway through negotiations. He showed me what met what I wanted (4 doors, automatic, ...
From the owner to the sales associate to the fiance manager wonderful customer service and people in general. All please note Franklin Kia is different from Universal Kia (different ownership) when they say they will work with you and not put you into something you can't afford they mean it and stand by it. The process took longer than expected but the overall experience was amazing! Thank you again
I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He said I could trade out of my car and keep my payments the same or lower. I said yes an hour and a half later I am the proud owner of my favorite color dark cherry red 2016 kia I had a great day and my kids love it. Thanks Jim when it is time for my next car I will ask for Jimore Galuszka!!!
Franklin Kia of TN is the best place to go if you're lookin for a bigger variety of automobiles...rather you have bad,good,or in between credit the best salesman to see that will get you off your feet and in a ride you will definitely appreciate...The man to see is Mr Shawn Carter..Thanks!!
I was there trying to get a car and a car dealer name Shawn Carter. Was assisting me, well unfortunately my credit wasn't good enough. And I felt sad and disappointed. But he really tried hard to help at the same time treating me with much respect. And letting me know as soon as I get my credit up. He will go through the whole process over again. He made me feel like I have a great dealer that will try his best to help me get a car. He really care and is a genuine great person. I ...
Shawn Carter is a very professional salesman. He gave me and my husband the best deal and was so helpful in helping us choose a Kia that was right for us.
I bought a kia soul & I love it. Best car I e ever bought. As well as best shopping experience. Shawn Carter , our sales guy, was wonderful. Very down to earth & helpful. He worked worked with me & got me the best car to fit my needs as well as budget. I highly recommend him to anybody looking for a new car.
Staff is great, Stephen, and Sylvia and the finance manager. They went above and beyond to get me in a car. I would definitely recommend them to friends.
Andrae was AWESOME!! I usually despise car shopping- I have no patience for haggling and the hurry up and wait game! I had found the car I wanted online, called Andrae and told him which one I was looking at, walked in and it was DONE!! I have been a Kia owner for 12+ years and this is BY FAR the best Kia Dealership I have ever dealt with!!
My experience with Kia was amazing, and I believe that all had to do with my dealer Billy Bidwell.. You could not ask to be dealing with a better person.. He did not give up on helping me get my new car even when I had given up, he made it happen.
Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful during my difficult time, and explained things very thouroughly. The price was great. I love my Kia Forte. Thank you so much Matthew and Universal Kia Franklin, you are awesome! Sincerely, Linda Clayborn.
Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2014 Kia Forte5 EX in Metallic Bronze. If you're in the Nashville area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then Dani (Danielle) Seals is the lady you must ask for at Universal Kia of Franklin. I hate the whole car thing but found this dealership refreshing. Dani epitomizes what customer ...
My husband Ken and I had been discussing whether or not it was time to buy another Lincoln or look at the Kia K900. We had a 2011 Lincoln MKS which had many of the features as the New Kia we were looking at. Billy immediately came outside when my husband, sister and I pulled up. No pressure at all he was kinda chit chatting and got to know us a little bit. I felt like I had know him all my life. He is one of the most friendly, professional car saleman I have ever met. We went for a ...
Billy was awesome. Listened to what we wanted and got it at a great price. Would highly recommend Billy to everyone. Thank for taking great care of us.
I actually walked into the KIA dealership with all intentions of "just looking". I was convinced that I was getting a VW from down the road. I can honestly say that, as much as I LOVE my new car, it was without a doubt, the AMAZING customer service that sold us! We were treated with the utmost respect, courtesy & kindness. We were definitely made to feel as if WE were important to them. Our needs and our desires were met and we are now very happily cruising in our fabulous new KIA SOUL and LOVING IT!!! Thank ...
I stopped at this Kia dealership on my way home one afternoon. I had received a buy back offer on the vehicle that I currently had financed with another Kia dealership, wasn't really expecting to buy that day but Billy made that happen for me! Billy greeted my fiancée and I outside as soon as we pulled up making us feel welcome. I, being the numbers person) preferred to sit down and talk #'s before I looked at any vehicles. We had the assistance of the finance manager Tim Blanco (awesome guy!!) They pulled my credit and talked ...
Was not sure what Kia could do for me, but I needed a new car! Billy was awesome and wanted to make sure that he helped me anyway he could. They made me feel welcome and treated me with respect. Billy introduced me around so I would know who everyone was when I came back for service, etc. Everyone was very nice and congratulated me on my purchase. Tabitha (Finance) was very nice and efficient! They worked with me until I was able to walk out the door with a new car. I will definitely recommend people to Kia of ...
I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my budget, loans, etc...without being pushy like most sales people are. He was friendly, professional, respectful, and conveyed a caring disposition. I will return to this dealership for my next vehicle.
Billy was such an amazing salesman at the Kia dealership. I went in really not knowing if I would be able to walk out with the exact car I wanted but Billy made it all possible. He led me through every step and really made it all come together. He also took the time after the sale to explain to me all the neat features to my new car! Thanks so much!
From the moment we walked in the door we received great customer service and had a wonderful experience start to finish!!! They made a customer for life!!!
Ask for Sales Consultant Billy Bidwell. He will go out of his way to get you the car you want. He is friendly, respectful and makes things happen. Thanks Billy!
I started my purchase through the website. it was easy and I was contacted quickly. My salesman, Billy, was excellent. This was my second purchase from this dealership, I will certainly purchase again from Universal Kia and Billy in the future!
From the moment my family and I were greated in the parking lot until the moment I pulled away in my 2014 Rio EX, Billy Bidwell, Jason and Tabitha were friendly, personable and efficient. They made the shopping experience painless with real conversation (not sales pitches or stale sales small talk), fun and laughter. Billy's attention to detail was truly impressive, giving me a tutorial on the technological functions of the car as well as going that extra step of downloading my phone contacts into the car's bluetooth. He answered every question I had and made me feel confident ...
Our experience with our salesman Billy was by far the best we have ever known , such a great person . He worked with us until he knew we were completely satisfied , answered all of our questions , took his time to make sure everything was right on our Kia .. We will definitaly recommended him to other people, could not have ask for a better salesman.there was no sales pressure and the transition from our old kia to the new one was seamless...felt like part of the family,he was always one step ahead of us in getting us takin care ...
We loved doing business with Carnival Kia Franklin. Our salesman Johnathan was the best! - very helpful and knew the product inside and out. We have been singing your praises all week. Thank you so much.
I have been buying cars for the better part of 22 years. I have owned domestic and import brands, from all price ranges so I have a good bearing on what is crap and what is quality. I have dealt with all type of dealerships over the years as well. Some shady and not reputable and other beyond reproach. My first experience with the KIA brand was a replacement vehicle for my wife's Honda CR-V that had over 200k on it. Needless to say, it was time to be this car out to pasture, while there was literally nothing mechanically ...
Billy was so very helpful and patient. He provided excellent customer service and answered all my questions that I had. I look forward to working with him again.
This is the guy you want to help you find your next vehicle. He went above and beyond to help me find the right car that was within my budget. I am a single father and I am on a very fixed income. I didn't even have credit. Billy and the finance department went to bat for me. I could not be happier with the vehicle I got. Thanks to them I can start building my credit back up. These are the reasons I gave Billy a rating of 5 on everything. Thank you Billy for making me feel like ...
I had a great experience shopping for a new car. This was my first time EVER having a BRAND NEW car. Billy made my experience wonderful. I LOVE my 2014 Kia Forte LX. 🙂
This was by far my BEST car buying experience. The staff at Universal KIA are friendly, helpful, and courteous. Billy Bidwell has restored my confidence that good car salesmen do exist. It is because of him I was able to purchase a quality affordable car, and he worked out the best possible deal for me. He has a wonderful sense of humor and made me feel like family. Billy drove all the way from Franklin to Clarksville which is about an hour and fifteen minute drive to pick me up and bring me to the dealership. When I arrived I ...
I went into Universal Kia in Franklin, TN with "challenged" credit and walked out with a 2012 Kia Soul. Billy was our sales person and I can NOT say enough good about him. He has a wonderful personality and would bend over backwards to help someone get a car. I want to say if you are looking to buy a car go to Universal Kia in Franklin, TN and ask for Billy!!!!!!!!!!!! He and the whole crew are just AWESOME!!!!!!!!!!
I was exceptionally please with Jonathan Underwood. He responded to my emails in a very timely fashion, was always professional, and very personable. He was in no way pushy, rude, or aggressive like other car salesman I had previously dealt with. He arranged for the car I wanted to be brought from Universal Kia Antioch (where I received outrageous treatment) to Universal Kia Franklin within hours. He explained all of the charges and the process to me, a first time car buyer. I bought the car from him that night. He deserves to be recognized for his service. I would ...
I went in with very bad credit. I wanted a new car, but I wasn't able to get a new one. I didn't think that I would be able to get a car at all. Billy told me that I was approved and even took in my 2005 Colbalt in as a trade. I drove away in a 2007 Toyota Camry. He was so professional and I was stund with all the work he did to get me into the car. I would recommend Billy and Universal Kia to anyone. If you want a great experience and friendly people go ...
Johnathan was so helpful and professional. He made it a joy to purchase my new vehicle. The whole experience was quick and easy and i was informed of every step along the way. Tabitha was very professional and answered all my questions.
Awesome salesman! Much better place than KIA Antioch to work with!!!! Finance lady explained everything VERY good!! Very pleased with KIA of Franklin they are Awesome!!!
The BEST car buying experience .... EVER !!!! Billy was great to work with, he listened to what I wanted in an automobile and provided an exceptional vehicle for me to test drive. Coming to an agreement on price and financing was painless. In the past, I have always dreaded the new car buying experience..... not anymore !!!! I'll be a repeat Kia purchaser in the future and I'll be calling Billy Bidwell to be my salesman of choice. Thank you for making this the best car buying experience!!! You guys ROCK !!!! Julie Wicks
I have never had an experience buying a car like this. I had never been in to this dealership and I had never met Billy Bidwell. Both proved to be the best decisions I have made in awhile. Generally car buying is nerve racking. I laughed and felt like I was at home and I was buying a car from one of my best friends. Billy and everyone at this dealership go above and beyond to make sure it goes smooth. They are just so nice and caring yet professional. Thanks Billy. I will recommend Franklin Kia to any and ...
Great experience. I would recommend this dealership and sales person to anyone that is looking to buy a new car. Jonathon was very friendly and took the time to explain everything and wasn't pushy. He gave us the info and gave us time to discuss it and make a decision.
I had a couple of bad experiences the same week that I was at this dealer. I am 70 yr. old and have made many trades in my life time. I would rate this experience at the top of my list of great dealers to do business with. Very, Very professional and courteous. I gave the ratings that I did because they are very true. I will make every effort to buy from you guys in the future. Thanks to everyone for the great experience. Floyd and Paulette Thompson
Why am I giving Tabitha a great review? Simple and easy...Tabitha is the best. From the moment I met Tabitha she impressed me. She is the professional that you want to have when dealing with personal financial information. She is also friendly and has that extra special something that allows you to drop your guard and know that she is doing her best to get the best financial arrangement for you. THANK YOU TABITHA FOR STAYING LATE AND WORKING WITH US!!!!
I had great service. Everyone was friendly and helpful. I will be recommending Kia of Franklin to my friends. Billy did everything he could to help us with the financing and to make us feel like family instead of just a number. This is the first Kia that I have ever owned and so far I am very satisfied. My son only has a couple of year before he starts to drive and Kia of Franklin will be our first stop.
My husband & I have been through some hard times financially. I was rear ended in an auto accident a year ago, and the other driver didn't have insurance. My credit suffered a lot because of physical therapy and doctor bills. We have three children. The vehicle I had was in terrible shape, to say the least. It was not really safe to drive. Billy, Tim, & Vince all went beyond and above to get us approved & in a really nice Dodge Avenger. We also hadn't realized that our insurance was already expired. They helped us get ...
I have never made a large purchase that didn't have me questioning my good sense or crying afterwards because I think i made a huge mistake - UNTIL NOW!! Tracy Davis made spending almost $30,000 - FUN! And i haven't had a single second thought about what i did. We scheduled a time to meet at the dealership using the Website. So simple. I showed up. I had test driven a sorento before by renting one from Enterprise - a great way to test drive great cars by the way. I loved it and months later when I decided ...
Everyone walked away from the deal happy and I got a new car! Tracy is a joy to work with. Yes, I reccomend Tracy and Kia of Franklin wholeheartedly. td
My experience with Universal Kia Franklin was great! The Sales Manager and Sales Person that I worked with were very friendly and accommodating. They completed all my paperwork very efficiently and got me in and out in record time. It was a great car sales experience!
Jonathan was amazing. I went online to get more information about Kia's financing. No kidding 1 minute after clicking send, Jonathan called to help me. He never made me feel pressured to talk or buy. I felt like he really just was wanting to help me. I had been dealing with a lot of dealerships in the past couple of weeks. This attitude allowed me to feel free to talk and look knowing he wouldn't bother me or push when I wasn't ready. My credit was not the greatest and Jonathan wanted to try and get me a ...
Anje makes my service experience wonderful from the moment I pull up. She is always very helpful and friendly. She a asset to the company!
Billy went out of his way to provide excellent and personable customer service. I would recommend him to anyone. He made it possible to work out any finanial conditions that I needed to. Thank you to Kia.
I had a Kia sportage and was looking to move up to the sentro .I was upside down in oweing on the sportage ,but Tracy took the time and worked out a deal so that I could get what I was looking for. I had a great experence at this dealership ,and will tell everyone looking to buy a Kia to stop in ,and talk to Tracy Davis. Thanks, Roxanne
All around great experience. Lyle is an asset to your organization. I was shopping for a luxury vehicle (Escalade, BMW, etc.) but based on my daughter's purchase of a Kia Soul from Lyle, I decided to check out the Cadenza. I was so impressed I left with one!
My husband and I happened upon Universal Kia (Franklin) while headed to another dealership on a Sunday afternoon. Billy Bidwell met us while we were parking our car, and a relationship was formed in that instant! Mr. Bidwell is an incredible associate/salesperson. We came looking specifically for a used Kia Sorento. There were none on the lot, but Mr. Bidwell tried to help us find another vehicle that would satisfy us. We left without purchasing a vehicle but feeling good about our interactions with Billy. Approximately 2 hours later, Mr. Bidwell called to tell us a Kia Sorento had come ...
Like most people I do not like the back and forth haggeling over price....so I was reluctant to visit the dealership & to start the process.....however, I was pleasantly surprised.....Carlos was pleasant, knowledgable & attentive.....he made my buying experince painless, all while being very accomodating.....I would recommend Carlos & Universal Kia.
great job helping me get the car I want.thanks tracy.i will tell all my friends were to go to get there next car. thanks again.
The reason for purchasing a new car was because I am going off to college. Wes Sayers was such a great help in searching for the perfect car! He was very friendly, honest, and outgoing. Thank you Wes and thank you Kia for allowing me join the Kia Family!
I came in to get an oil change right when they were closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with the service they provide. they always go above and beyond for their customers. I will definitely be a customer for life because of what they do for me . I also appreciate all of the service technicians staying late to service me. that was a great example of excellent customer service and I appreciate it so much! Thank you so ...
Leave Us A Review