Customer Testimonials
Impeccable service. Austin is reliable and knowledgeable. Moreover, he is reasonable and clear. Recommend highly!
Full of lies and misleading information! Mr. Remon, the loan officer is rude, unprofessional, no respect for customers concerns or inquiries. He yells at customers who does not agree with his advice. Very disrespectful.
With ease and friendliness we were able to purchase the auto we wanted. We worked with Boris primarily, but all staff were very helpful.
They showed me a clean carfax on the 2020 optima I bought. Later found out it had been in a major front end collision. Had nothing but trouble with it! Some criminal did me a favor and stole it. Collected insurance and never went back!!!
From the parking lot everyone I met were very nice,friendly and professional people . This is the third car I’ve gotten from this Kia dealership.
Edited just now
Greenway Kia and Kia Corporate are so incompetent, they have had my vehicle for an entire week now and still do not have a resolution for my vehicle that is under warranty still. At one point they told me my vehicle was ready only to find out when I drove 45 minutes to pick it up, that it in fact was not ready. At no point, has anyone offered a loaner vehicle to me while they determine how to fix my heat and air and safety recall on it. My brother in law had to call corporate to ... Read More DealerRater - Feb 13, 2026
I have a 2022 Kia Stinger that I bought here. Everytime that I have brought my car in for service, this place manages to screw something up…EVERY TIME. Today I brought my car in for an oil change. I scheduled an appointment for 9:15. At 10:40 I was told that they were about to get started with the oil change and that it would only be another 30 minutes… an hour later, the service tech came and told me the mechanic has rotated the tires only to realize the tires are different sizes and now they need to switch them back…(WTH?!)
BEFORE ... Read More DealerRater - Nov 14, 2025
I had a very pleasant, stress free experience! Malcolm was a great salesmen and Tony was very helpful and kind also. Would highly recommend this dealership!
I had to take my car in to be serviced after the engine blew (a 2014 Forte I had bought from another dealer 4 months prior). They kept me up-to-date on everything. It took 3 weeks because of the warranty company, but after that was settled, my car was done in 2 days. Sandra was super sweet and easy to work with. I would take my car here any time!
I had an amazing experience at Greenway Kia of Franklin. From the moment I walked in, the staff was friendly and helpful. Ibraheem made the whole process smooth, ensuring I felt comfortable throughout, and even when I didn’t think things would work out at first, he reassured me that we would be making a deal and that I would be happy. He really has a gift for customer service. The customer service was top-notch.
Not helpful or professional. One employee looked at us kinda rolled his eyes turned his back to us and then had someone else help us. We returned to pick up our vehicle the same employee did the same thing. Didn’t want to help us and passed us off to someone else who didn’t work on our car and had no idea about our car.
Advertised $48,793 Carnival jumped to $53,000 in person. Misleading, wasted time with kids.
Easy to make a service appt. Staff is friendly and car was ready when it was promised.
Nice place .. Great salespeople…My salesman was Gregory good dude .. I got a nice ride .. So I’m very pleased with the way they took care of me
Very down to earth individuals. No pretentiousness there. Good people work there. Highly recommend Abe.
Welcoming..friendly..listens to your needs and budget..Gregory was very kind and professional..Gregory was a great salesman to work with..Thus our 4th Kia..
Ronnie was the best we have ever seen patient and professional. Highly recommended him. Everyone super friendly
Absolutely insane how I was treated by Austin in the service center. I left in tears. Accosted me in front of everyone in the waiting room because he was annoyed that I didn't accept their answer that 'they couldn't duplicate the popping my brakes were making' and asked them to look again. Came back and kept saying whoever changed my tires lost one of my lug nuts and if I want one I'll have to pay for it (after I was just informed by the service manager my warranty covered head to toe, the car has barely 4000 ... Read More DealerRater - Apr 15, 2025
Kia Franklin has a great staff they always take care of me. Always a good experience.
Sales Associate Ha Thang was excellent and could not have been more helpful. General Sales Manager Rania Thome who finalized the price was very good and always came out to greet us. The Finance Officer Cody Brown was new and even though he knew what he was doing required over 30 minutes for paperwork on a straight cash purchase. We saw the Desk Manager Tony on our initial meeting and he was annoyingly insistent about us committing to a deal then and there. After reluctantly accepting we wanted time to think about our options we were provided incorrect sales estimates for ... Read More DealerRater - Mar 3, 2025
Great staff and service. Kept me informed. Finished before anticipate and included a car wash.
The sales and service teams are top notch. They know who you are and they take great care of you. I will continue buying my cars and getting them serciced at Greenway Kia of Franklin TN. Always 5 stars out if 5
Austin was great. He kept me informed. Vehicles was ready when he said it would be.
Michael was very courteous and explained the service i had done. I was done in and out in under 1 hour!
We received a phone call asking us to leave a review, so here we are. We took our 2021 K5 in for an oil change and to have a skid plate replaced. We called Thursday afternoon to see if they had any availability and what the cost of an oil change was for our specific vehicle. They had an appointment for 8:30 Friday morning and let us know that an oil change would be $79 plus tax. We decided to drop the car off Thursday evening using the drop box to ensure we were there on time and they did not have to ... Read More DealerRater - Sep 29, 2024
Best experience buying a car with my 22 month old!! Everyone was so amazing and gave me great advice. Very knowledgeable!! I recommend to everyone. Melanie Bolanos was super amazing to us!!
Awful! Put a deposit on an EV9 in October and only ever heard from sales people trying to sell me another car. They refuse to refund the refundable deposit or even respond to inquiries.
As an owner of a Kia Forte GT, I have to say this is an amazing vehicle!
BUT BEWARE!! THE PRICE YOU SEE ONLINE MAY NOT BE THE PRICE!
They apply a market adjustment based on the popularity of the vehicle!
Personally, I was not informed of this and signed the contract, not realizing the adjustment. I was charged $5k more than what the website said the price was…
Greenway Kia told me you should have been more cautious when signing, but why would I even think I was being charged more than what I saw…
It’s my fault ... Read More DealerRater - May 17, 2024
I went to buy a used car & the salesman was extremely pushy in trying to get me to buy a new car. Although it sounded tempting at the time, I felt taken advantage of after, as a single woman buying a car. I wouldn't go back.
Our experience with Greenway Kia of Franklin during the purchase of Our 2024 Telluride could not have been better. The entire Greenway Kia of Franklin Staff, especially Our Salesman Ronnie Carter, were very Professional, Knowledgeable, and went above and beyond in making sure Our needs were met. Sales Manager Dennis Johnson was a pleasure to work with as well. We will definitely return to Greenway Kia of Franklin for Our future vehicle needs!!!
Hal, our salesman is professional and attended to all details in our sales transaction and after several concerns were completed, delivered the car to our home.
I bought four vehicles from Greenway Kia in Franklin, and it will be my last from them. It took me months to get my paperwork from the dealership and when I did finally get it, I discovered that I had been beaten out of Two Thousand dollars on my trade in. I was promised the extra key fob from the previous owner but never got that either. I have called and left my name and number for the owner to call and try to make this right but no response
Friendly,I feel like they really was helpful And cared about getting me a good deal
On time service, free local shuttle, washed the car, all good …… vastly. Better than they were 2 yrs ago
Service completed on time. Thank you Corey for your communicating with us through repair process
Very professional staff offering good advice and helpful service in a cost effective manner promptly executed
James did not do what he said and he told many lies. The lady that answers phone was rude didn't eat to transfer calls and would hang up on me
He was very polite and professional, had a great attitude very well prepared and very friendly with me
Friend people does a great jobs let’s you know thing about your car keeps you up to date
James in the service dept was honest, polite and didn’t attempt to push unnecessary repairs
Dennis Johnson the GM is an absolute Moron !
He is more concerned about turning inventory than he is with customer service. I put a deposit down on a car that they were to holding for me. The car arrived while we we out of the country. I told them when I was returning. Rec’vd a call the day I returned, after a 14 hr flight was told if I don’t come in immediately they would sell the car. I waited 3 moths to get the car and they couldn’t wait 2 days for me to get some sleep. Absolutely zero ... Read More DealerRater - Sep 26, 2023
Over all a good experience and I got a great deal. However communication inside the dealership could be improved.
The service on my car was estimated to take 2.5 hours; however, they were able to finish the service and wash my car and vac in 1.5 hours. Corey did a great job in coordinating everything and educated me any service recommendations. Excellent Experience!
Corey was top notch and will ask for him in the future if he’s available. He kept me informed throughout my wait.
worst dealership experience ever!... called the weekend of memorial day inquiring about a Soul on website, was told $500 deposit and they'd have a car to me June 6th... no car, and my salesperson (Dee) ignored about 10 phone calls over the course of 7 weeks... finally talked to a sales manager, told me they'd have a car for me on 7/24... that date came and went, several calls, no answers, no car... then i finally got ahold of shelby, she was fine and promised me a vehicle on 8/1... mind you, the dealership still has $500 for a car i had reserved, and ... Read More DealerRater - Aug 8, 2023
very rude, arrogant, when i challenged we he told i had to pay their $799.00 dealer fee. he stated everybody had to pay including me. if i didn't pay no sale. . i told him no sale. very poor sales tactics
I wish you could give a zero. They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order one. They told me they might have my car for a couple weeks, so I rented a car from Enterprise. I have called repeatedly and finally got a call back from the service manager on July 11. I was informed that my they broke the windshield removing it to check for a proper seal, and we’re waiting on the windshield to arrive, which was scheduled ... Read More DealerRater - Jul 13, 2023
Service is NOT part of this dealerships motto. They are more concerned with selling and servicing. I will not buy another Kia.
I have bought two cars from the dealership the 2020 Optima, and then again at 2023 Sportage I have never had a bad experience here they disclosed all the prices and packages on both car only took many a hour to get the optima which I got set up for financing over text and phone so when I decided to by a 2nd car from them it felt like a no brainer it took a little bit long to get the
Sportage only because it was a dealer trade and I had just gotten it in but the experience was even better ... Read More DealerRater - Jun 24, 2023
Terrible service. Appointments are useless. They could care less about you, your vehicle, or anything.
Friendly team who was very helpful. The team took care of my needs and kept me informed during the vidit.
Great dealership. I have bought numerous vehicles from Greenway Kia of Franklin and have always been satisfied by the sales and service teams!
We called for an appointment on an oil leak . We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said they had cars on lot waiting with oil leaks from February. So they could not help us. Then said we should go somewhere else. Did not even check the leak. We got our Kia Sorento from them and it was still under warranty. Very disappointed in this service , would not recommend this Dealership.
Service is a 4, but sales is 3. That said, I have recently approached them for another car.
I bought a Honda Accord here in February. They said we needed to finance it. Now I know it was so they could tack a “luxe package” and a warranty that’s cost almost $4000. The luxe package itself was $700. Our salesman told us it was worth it because if you get a scratch on your car you can bring it back and they will fix it for free. Turns out when I went back to try it they said it didn’t cover that. It covers stuff like acid rain. I noticed a roaring in my wheel on the way ... Read More DealerRater - Mar 28, 2023
I love my car and service was great love my car everything was great good
They were very nice until they got my money and signed the paperwork. I only had my car for 3 months and have had to get a new battery,brakes,oil leak fixed and etc.
HORRIBLE CUSTOMER CARE! DO NOT GO HERE. They lied to me repeatedly. They sold a car out from underneath me while I was still negotiating. Do yourself a favor and NEVER GO TO THIS PLACE!
Brent provided exemplary service! I received text messages providing updates which I appreciated! My wait time was not long at all! The complimentary car wash was a plus!
I went to Greenway Kia ready to buy either a Telluride or Sorento. I test drove the telluride and loved it! After telling them what I was looking for we started talking about prices. They had a telluride and Sorento coming in. They told me it would be $6,000 OVER MSRP. That was what the market was demanding. I was really surprised and told them I would think about it.
The next day I called the Memphis and the Jackson Kia dealerships. They all confirmed they are not going over the MSRP price. The Jackson dealer had the exact telluride I ... Read More DealerRater - Jan 20, 2023
This dealership is the worst I've ever dealt with. Nobody answers the phone when you call.Salemen know nothing about the car that your looking at.Their response is you have to talk to the finance manager. Bought a 2020 kia forte and no sooner left the lot and the transmission and tach acted erratically shifting hard.Called salesman but no answer. Once I did get ahold of him he said to bring it back to the dealership and he'd make the situation right. He never called me back the next day. I had to call the dealership myself ... Read More DealerRater - Jan 2, 2023
Did not get back about color of vehicle—later another salesman called—appeared to be only interested in selling their brand
Took my 2021 Telluride in to fix sunroof that spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with person on sales side to research the issue, but still no response. I will retrieve vehicle in still-damaged state and stay far, far away from this incompetent bunch.
I had a great experience and got a great price! Derek Rosen was great to work with
They falsify documents and make up their own numbers to achieve covering their xxx. Bought a used car thinking I was buying a new one they disclosed this, unknowingly to them that I would figure their deceit out! Read carefully do not do electronic anything bc they falsify your signature! Devin and GM both knowingly lied and luckily gave themselves away and their lies thank you other employee and God for not allowing to remain in dark!
Everyone was very nice and helpful. Devin went above and beyond for me and got me in the car I wanted. Great experience and great customer service.
They did not maintain communication after my initial inquiry. I am actually interested in the car and posed another question in email to which I have not received a response since last week.
Put an application in for financing and finally 4 hours after submitting I get a call and was informed that my application wasn’t received so I had to fill it out again. So I text the number back told him it was submitted and was told again still wasn’t received. So we did it over the phone he told me he’d give me a call back in 10 minutes. Well 45 minutes later I call them and a gentleman picked the phone up and said Jason fields my sales representative said he’d give me a call back in 5 minutes. 30 ... Read More DealerRater - May 4, 2022
Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they ... Read More DealerRater - Apr 21, 2022
I took the car in for an oil change and an air filter... THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was mentioned to me by a lady who overheard a phone call that the air filter was out of stock and didn't get installed, even though I was about to pay for it. I am grateful she spoke up because I was about to pay for something that never happened.
On January 25th, 2022 I went into Greenway Kia of Franklin located at 1413 Murfreesboro Rd, Franklin, TN 37067 and applied for a black 2012 Nissan Sentra 2.0s pricing at $8642. I originally spoke with Derek(a car salesman) who was able to get to financing and get me approved for the loan I was requesting. When he brought over the offer document it had an additional fee as he stated was for LUXECARE that was not in the original amount nor in the specified fees online. He then told me that LUXECare is in the fine print. I then asked him to show me ... Read More DealerRater - Jan 31, 2022
Buyer beware - Do not purchase from this dealership.
I bought a 2021 Kia Stinger this year and elected to purchase the extended warranty. Several months after the purchase, I decided I did not need the $2800 extended warranty and have been trying to cancel for several months. I have made multiple attempts at reaching the dealership through their online chat, phone calls, text messages to the finance manager and eventually visited the dealership again to cancel. On or about 08/27, I received a phone call from their corporate office stating the warranty was cancelled and the funds has been reimbursed back to ... Read More DealerRater - Oct 6, 2021
Took my Niro in for an oil change, and ended up working out a great deal on a 2021 Sorento Hybrid! I worked with Darius, who knew his stuff about what was on the lot, and was really kind and helpful.
I purchased a 2021 Kia Rio; everyone was very friendly. I was trying to purchase a car I could afford on my budget. I had originally just wanted a no frills car but the car I thought I bought while sitting at the dealer was sold , so everyone worked to find another one; the next day I received a call and they found me a fully loaded Kia Rio and I was able to buy it for same price as the no frills one🌟 I truly feel blessed thank you to all that made this possible. 10 stars from me sincerely Charlotte ... Read More DealerRater - Sep 16, 2021
I bought a 2020 Kia Soul in August 2020. Only received one key and wanted another, which I should have received. Multiple calls. No callbacks despite leaving messages. There have been 2 recalls in less than a year. Service hours limited so had to miss work. The service guy also told me if I got my oil change elsewhere the warranty is voided. Of course, that’s not true. Watch out.
I was shopping for a used vehicle for my wife. I found the exact car I was looking for on Autotrader at a very nice price. When I contacted them for a complete price quote, taxes, title, fees, etc, they had added $2950.00 as a ‘recon charge’ to recondition the vehicle for sale. When I saw the car, I questioned what they had done to recondition it as there were several scratches and an apparent sideswipe on the right rear fender that had not been repaired. I drove for an hour and a half to ge there, told them in advance ... Read More DealerRater - Aug 3, 2021
I was approved for a Toyota lease but their inventory was low. So I thought I would give some thought to a Kia. Taylor Melendez responded in a timely fashion but after submitting a preapproval app I never heard back from her. It's not like me to then reach back out but I did. Still no response from her. I still don't know if I was approved or not but they will never get my business due too her complete unprofessionalism.
Don't think much of them. I bought a car 21 of July and still don't have it. Was promised the air would work but still don't have my car. They suck.
Service department treated my daughter great. She was out of town and they bent over backwards to help her feel safe and taken care of.
THIS DEALERSHIP CLEARS CODES ON USED VEHICLES INSTEAD OF FIXING PROBLEMS!!!!!!
Purchased a used truck on 02APR21. Was told that the only mechanical issue with truck was a turbo that was replaced. We were also told that there was already a full inspection of the truck and that there were no further issues. At time of test drive, there were no engine lights or issues. truck was clean and seemed to run smooth. The very next day on 03APR21 there was a check engine light. I called the dealership and was told that the used car guy wasn't there. ... Read More DealerRater - Apr 15, 2021
I purchased a pre-owned car in December. At the time, I was a tad worried by the dealership's lack of compliance with COVID protocol (multiple employees not wearing masks, those who did were not wearing them correctly on average). However, I needed a car.
Three months later, and I would not work with Greenway Kia of Franklin again. I still do not have the permanent tags for my car, and in 1 instance had to call up to 4 times to get someone to send me a new temporary tag. They would not offer to send me the tag, instead requesting ... Read More DealerRater - Mar 12, 2021
BEWARE!!!! Went to buy a car that I found on Carfax. I called the dealership 4-5 times and talked about the car I was interested in. Drove 2 hours to make the deal only to find out “they must-quoted” the price by $6,000.00. I never saw the car I went to look at. I believe that car never existed. Just a ploy to get you into the dealership. Stay away from these people.
My salesman, Marcus, was wonderful, through and answered all my questions and concerns and couldn't have been better to work with! The manager was also great and offered me a very good deal on my second Kia Sportage! This dealership had the best selection of Kias in my opinion as well! Visit Kia of Franklin for your next new car!
I highly recommend this dealership! Our buying experience was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased!
I have never written a review in my life, nor will I ever again I hope, but my experience needs to be known, and this dealer should be avoided at all cost. The sales manager Mike in my experience is the typical stereotype of a sleazy deceitful car salesman. A pre-owned vehicle was posted on their website, and I contacted them in order to learn more. After a brief conversation on December 15th, during which I was assured that the car in question is ready to go, I agreed to fly out from Washington DC to Nashville to purchase the ... Read More DealerRater - Dec 19, 2020
This past Saturday 12/05/2020 my wife and I purchased our first KIA vehicle (2019 KIA Sorrento) from the above referenced location. We were pre-qualified through Capital One to purchase this vehicle prior to us visiting the location. Initially everything was fine, then when it came time to talk about the purchase the conversation took a turn.
The advertised on-line price for the vehicle was 18,496. I assumed beforehand this amount would increase slightly to cover the Tax, Tag & Title cost. But this was not the case. Management increased the advertised price not only to cover the tax, tags and title cost but ... Read More DealerRater - Dec 10, 2020
UPDATE: I called the Nissan dealership that has our car and told them to start repairs because Greenway Kia of Franklin has yet to return my call and follow through. He told me that he called them too and was promised a call back and didn't get one! Now, a dealer that goes out of their way to call another dealer in order to help a customer...THAT is great customer service!! Take note Kia!! Also, if this doesn't tell you that Nissan believes the other dealership masked a problem I don't know what does.
Do not ... Read More DealerRater - Dec 4, 2020
My husband and I were very pleased with the help we received when purchasing a car. Our salesman was the best. He listened to us and our wants them had made suggestions. We are very happy with our new car.
Purchased a Kia Telluride on 10/3/20. The experience was one of the quickest and smoothest transactions I’ve ever had. Thank you Mark!
Just purchased my first new car on 8/27/2020 and the experience was flawless, It took me about 5 second on the lot for someone to approach me and it’s huge compared to other places I’ve went. The employees at Greenway Kia in Franklin was very helpful. Their guidance and professionalism helped me make the right decision. I was very pleased and I will recommend this dealer to anyone that would like to purchase a car.
Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Franklin for your New Car needs. To Dwight and Chris, Thanks a million times over..
This was the third Kia I bought from Kia of Franklin dealership all the other cars I bought were three different ownership of car lot greenway a Kia was the worst experience I had will not buy another Kia again for Greenway if you go there be very careful
Horrible place, ordered a car, told it would take 4 weeks, now 14 weeks later, no car. Have been told a number of “stories”, the salesman that sold us the car 14 weeks ago quit, and also the salesman that took over for him quit...both nice guys who returned phone calls. Now we are left with the “sales manager” Rick, who is incompetent, and doesn’t take or return phone calls. The dealership could care less about our experience or any type of customer service. This place is a NIGHTMARE, for the love of GOD, stay away.
Absolute worst car dealership I’ve ever dealt with. Poorest and most unreliable customer service of about any business I can think of. Three months after my purchase and I still don’t have a permanent tag. And NO ONE CARES!! Wish I’d never dealt with this place.
Nena Smith and the sales manager, Zach, helped my elderly dad turn his leased Kia Soul and they could not have been more helpful and kind to him. They treated him like he was the most important on the premises. Thank you for all your help!
I purchased a car here on 3.29.19. Our car salesman was great. However, the sales manager, was very pushy and rude. He insisted that we should buy the vehicle we were interested in and pay thousands of dollars to have the interior changed to the color we wanted, as he bragged about his new hellcat that he was having the same thing done to. We decided not to buy the car, and left. After looking all day and not being able to find another one we liked, we came back to the Franklin Kia to purchase the vehicle. We had to ... Read More DealerRater - May 5, 2019
Always great service! Sometimes they are very busy and take a while. Upfront about accidntly damaging my brake rotors when changing my brake pads. No charge for damage they did, free replacement and earned my respect.
I would never ever recommend Kia in Franklin!!! Their service center is the worst, and very lazy... I hope I'm never dumb enough go there again!!!!
Service representative was excellent. Had had a misunderstanding a couple of months ago, and Tairrans made sure this experience was top notch. Waiting space was good. Couldn’t access the guest internet but that wasn’t an issue for me.
They got me in my dream car and it was a great experience and I'm on my second car from them and this time I gotta say they were awesome. The whole Franklin Kia team deserves raises and a pizza party ot something yall are awesome. God bless yall.
