Welcome to Greenway Kia of Franklin

We have had a great experience with the salesman Hal Dennison, it has always been an successful experience. Purchased 4 vehicles from Kia

I had a scheduled service appointment today for a routine oil change, only to be informed upon arrival that the estimated wait time was over two hours, with no assurance of how much longer it might actually take. I’ve been a loyal customer and have previously had positive experiences with this service department. Unfortunately, the level of service and organization appears to have declined considerably. In the past, a scheduled Saturday oil change typically took no more than an hour. What is the purpose of scheduling an appointment if the service department cannot reasonably accommodate it? Customers arrange their schedules around these appointments, and expecting them to wait two, three, or potentially four hours for a routine oil change is unacceptable. What makes this experience particularly frustrating is that my oil changes were prepaid as part of my vehicle purchase and incorporated into my monthly car payment. Interestingly, one of the questions I was asked upon checking in was whether my oil changes were prepaid. While I cannot say whether this affects how appointments are prioritized, it certainly raises questions about whether customers receiving prepaid maintenance are given the same consideration as those paying for services at the time of their visit. I’ve always appreciated the convenience and reliability of having my vehicle serviced at the dealership, but today’s experience has significantly diminished my confidence in this department. Customer loyalty should never be taken for granted. Unfortunately, what was once a dependable service department has left me seriously reconsidering whether I will continue bringing my vehicle here for future maintenance. I also feel it’s important to mention a previous experience with this service department in which the lug nuts on my wheels were not properly tightened after service, requiring me to make another trip to the dealership to have the issue corrected. This was not simply an inconvenience but a serious safety concern. Improperly secured wheels can pose a significant risk, and an oversight of this nature raises additional questions about the department’s attention to detail and quality control. I would strongly encourage anyone having their vehicle serviced here to ensure that all work, particularly anything involving their wheels and tires, has been properly completed before leaving.

Boris is the best

Gabe helped me with oil change and tire rotation. He was so kind and so helpful!

Great service! Quick turnaround and the staff was so kind

Friendly service, spot on time frame.

Kia did a great job, good all the way around.

Mason on the service team was exceptional! He was welcoming, very friendly, listened to my concerns and even paid special attention to my daughter, giving her Pokemon cards to keep her entertained! All issues were resolved and in a very timely manner. I will be requesting Mason for any future services!

Did such a great job and were very professional.

Greenway Kia of Franklin service was on time and a welcoming staff. I will return for other services.

Lexi the service rep was knowledgeable and very attentive! Excellent experience.